MERCHANDISE VALUE AND LIABILITIES

• The company reserves the right not to deliver orders with incomplete shipping addresses. 

• The company reserves the right to withhold any delivery charges if the merchandises are rejected at delivery. Delivery must be accepted or rejected as a whole (all goods), not by single item/good.

• If there's no-one in when we deliver, our courier will leave a card at the delivery address confirming they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order.

• Should you have any questions or need assistance, please contact I-Online-KL email: ec@isetankl.com.my.

 

ORDER TRACKING

• International shipping is currently not available. As soon as your items are  authenticated, we’ll ship them out to you and send you a link to track your package.

• Order Tracking by email: Click “Order Tracking” from Order Confirmation email

 

DELIVERY GUARANTEE

• Please sign the delivery form and keep it as a reference in case you wish to return the merchandise.

 

DELIVERY LEAD TIME AND FEE

• Delivery within Peninsular Malaysia: Up to 7 working days.

• Delivery within Sabah & Sarawak: Up to 14 working day.

• Delivery Charges: Based on weight of the good(s) & distance.

 

ADDITIONAL INFO

• Orders received after 5 pm. will be processed on the next working day.

• Please allow extra time for your order to be processed during public holidays and busy periods such as festivals.