Shipping Policy
MERCHANDISE VALUE AND LIABILITIES
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The company reserves the right not to deliver orders with incomplete shipping addresses.
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The company reserves the right to withhold any delivery charges if the merchandises are rejected at delivery. Delivery must be accepted or rejected as a whole (all goods), not by single item/good.
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If there's no-one in when we deliver, our courier will leave a card at the delivery address confirming they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order.
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Should you have any questions or need assistance, please contact I-Online-KL email: ec@isetankl.com.my.
ORDER TRACKING
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International shipping is currently not available. As soon as your items are authenticated, we’ll ship them out to you and send you a link to track your package.
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Order Tracking by email: Click “Order Tracking” from Order Confirmation email
DELIVERY GUARANTEE
- Please sign the delivery form and keep it as a reference in case you wish to return the merchandise.
DELIVERY LEAD TIME AND FEE
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Delivery within Peninsular Malaysia: Up to 7 working days.
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Delivery within Sabah & Sarawak: Up to 14 working day.
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Delivery Charges: Based on weight of the good(s) & distance.
ADDITIONAL INFO
- Orders received after 5 pm. will be processed on the next working day.
- Please allow extra time for your order to be processed during public holidays and busy periods such as festivals.