MERCHANDISE VALUE AND LIABILITIES
The company reserves the right not to deliver orders with incomplete shipping addresses.
The company reserves the right to withhold any delivery charges if the merchandises are rejected at delivery. Delivery must be accepted or rejected as a whole (all items), not by single item/good.
In the event that no one is at home at the time of delivery, our courier will contact you to arrange a second delivery attempt within the next 1 - 3 working days. You may also refer to the Order Tracking for the status of your package.
Should you have any questions or need assistance, please contact I-Online-KL email: firstname.lastname@example.org.
As soon as your items are authenticated, we’ll ship them out to you and send you a link to track your package.
Order Tracking by email: Click “Order Tracking” from Order Confirmation email.
- Please sign the delivery form and keep it as a reference in case you wish to return the merchandise.
- DHL eCommerce
DELIVERY LEAD TIME AND FEES
Delivery within Peninsular Malaysia: 3 - 7 working days.
Delivery within Sabah & Sarawak: Up to 14 working days.
Delivery Charges: Based on weight of the good(s) & distance.
- Free Shipping: Available for purchases above RM350.
*International shipping is currently not available.
- Orders received after 5pm will be processed on the next working day.
- Please allow extra time for your order to be processed during public holidays and busy periods such as festivals.